So while my mom's rehabbing her new knee, I'm taking care of her bills. And I had to call AT&T Wireless, because she lost her phone a year ago and we'd been paying the minimum until her contract ran out, because it was more economical that way. Well, I'd set up the lower payment plan for her last year, with no problem.

And yet now that I'm calling to potentially cancel her cell-phone account, they won't give me access. They say that I don't have the last four digits of her social security number. Well, it seems that somehow, that number has been changed from what it was last year.

Of course this couldn't have *anything* to do with the fact that 1) the lower rate has ended and they're back to sucking $26.33 out of her bank account every month, and 2) I spoke with the cancellation department.

And then, when I called her AT&T residential service, to get her credit balance of $10.66 sent to her in the form of a check, the automated attendant told me the office is closed and to call back between 7 a.m. and 8 p.m., Monday through Friday.

Yeah, a-holes. It's 10:56 a.m. right now.

So instead, I went to www.att.com, to get them to send me an email. Got to their “Contact Us” page and typed my subject line, but their /common/fsrscripts/attinvite.html was not found on this server, so the “Continue” button doesn't work.

I effing hate AT&T. Had forgotten how much until just now. If you want to improve the quality of your life, dump AT&T pronto. In fact, I'm pretty sure that Sean moved to New Zealand just to get away from AT&T. Not such a bad idea, buddy.